Privacy Policy
Last Updated: December 30, 2025
At RJ Kool Midwest, Inc., we respect and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our websites https://rjkool.com/ or https://www.rjkparts.com/, contact us, or opt-in to our messaging services.
By using our services or accessing our websites, you consent to the terms of this Privacy Policy.
Information We Collect
We may collect personal information that you provide to us directly, such as:
- Contact Information: Name, phone number, email address, and mailing address
- Service Information: Service requests, details, or inquiries you have requested from us
- Billing Information: Payment information for processing transactions
- Other Information: Any additional information you choose to provide us
- SMS opt-in or communication preferences
We may also collect non-personal information automatically through cookies, IP addresses, browser types, and other analytics tools.
How We Use Your Information
We use the information we collect to:
- Provide laundry equipment services and respond to inquiries
- Improve our website and customer service
- Send service-related updates, estimates, appointment confirmations, and special promotions
- Process payments (when applicable)
- Comply with legal obligations and prevent fraud
- Communicate via SMS or email (if you opt-in)
SMS Messaging Terms & Mobile Compliance
RJ Kool Midwest, Inc. will collect verbal and written opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, estimates, job completion surveys, special promotions) via our Contact Page, in person at your location, or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with 3rd parties for marketing or promotional purposes.
By providing your mobile phone number and opting in to receive text messages from RJ Kool Midwest, Inc., you agree to the following:
- Message Frequency: Message frequency may vary.
- Types of Messages That May Be Sent: You may receive recurring messages related to appointments, estimates, service reminders, promotions, or general inquiries.
- Opt-Out: You can cancel SMS messages at any time by texting “STOP” to our number. After sending “STOP,” you will no longer receive messages unless you opt in again.
- Help: For help, Text HELP for help, or email Info@centerstateplumbing.com for assistance. Please do not hesitate to let us know if there are any additional questions or concerns.
- Message and Data Rates May Apply: Depending on your mobile carrier, standard message and data rates may apply.
We do not sell or share your mobile information with 3rd parties for marketing purposes without your consent.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and support advertising campaigns.
You can set your browser to refuse cookies or alert you when cookies are being sent.
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data only with trusted partners and service providers as needed to fulfill our services or comply with legal obligations.
Data Security
We implement reasonable security measures to protect your personal data. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so that it cannot be read over the Internet. However, no method of transmission or storage is 100% secure. Use the Website at your own risk.
Third-Party Links
Our website may contain links to external sites that we do not control. We are not responsible for the content or privacy practices of those websites.
Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
Your Rights and Choices
You may:
- Request to review, update, or delete your personal information
- Opt out of marketing emails or SMS communications
- Disable cookies through your browser settings
To make any such requests, please contact us at info@rjkool.com or call 800-345-4551.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of the Website or our services after changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
RJ Kool Midwest, Inc.
621 E 14th Avenue, North Kansas City, MO 64116
Phone: 800-345-4551
Email: Info@rjkool.com